Returns & Exchange Policy
We understand there are occasions where you may want or need to change an item purchased from us. Don’t worry, we are here to help!
We offer exchanges for our products subject to the following terms & conditions:
- Let us know within 7 days if you want to return/ exchange an item.
- Products must be returned within 14 days of purchase.
- Credit notes or exchanges are available for returned items. We do not offer refunds for returned items.
- Products must be returned to us in an unused (as they were purchased) state
- Sale and second grade products are not eligible for an exchange or a credit note (except where faults are apparent)
- Customers will cover all return delivery costs. Please note that Bashiri is not responsible for returned items that are lost in transit.
- Once we have received the returned product and confirmed that it meets the conditions above, a credit note or exchange will be issued
We want you to be super happy with your Bashiri products and will always make sure that we resolve any faulty basket issues as quickly and fairly as possible.
If you find a fault with your basket, please let us know via email or phone (and include photos) within 30 days of purchase. We will estimate the condition of the basket and accordingly organise a replacement to be sent out immediately at no cost to you. We may ask you to post the faulty item back to us (we’ll cover the shipping).
All baskets (excluding Vegan handled baskets):
If a basket is damaged within 30days – 2 months of purchase: we’ll give you a Credit for the value of your basket and the associated postage costs (if applicable)
For Vegan baskets with Handle:
If a basket is damaged within 30 days of purchase: we’ll give you a Credit for the value of your basket and the associated postage costs (if applicable)
A SPECIAL NOTE ON OUR BASKETS
Our Bolga Baskets are all 100% hand-woven by our talented friends in Ghana. No two baskets are the same and variations are to be expected in sizing, patterns and shape.
We take care and pride in selecting you first grade products from our collection. All our baskets are inspected and tested before we post to you.